Shipping & Returns

Shipping Policy

We are based in the United Kingdom, your product is shipped from the UK, we provide some of the fast, most affordable delivery options in the industry.

 

Processing Time and Purchasing

When you place an order on our website we shall email you an acknowledgment. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock Our inability to obtain authorization of payment The identification of an error within the product information, including price or promotion If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Processing Time on hand-made items: 1- 3 days then the item ships. 

 

We will make sure to notify you when your order ships via email.

 

We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders. 

 

We are unable to refund or credit items that have been deliberately damaged, washed, or worn. 

Delivery

Delivery in the UK within 3 working days.

Standard Delivery 2-3 working days after dispatch

Express Delivery   2  working days after dispatch​

International Delivery   5-10 working days after dispatch

We can ship internationally. 


Tracked Delivery Method - Royal Mail Tracked
All orders placed via Tracked Delivery are despatched as per the lead times as stated below and then delivered via Royal Mail Tracked. Click on the link  to follow the progress of any parcels with your tracking number  - https://www.royalmail.com/track-your-item

All orders placed to be delivered internationally are delivered via Royal Mail International Signed For. 

Please note, some multiple quantity International orders may be subject to an additional charge

Please allow up to 10 working days for International Deliveries via the Royal Mail International Signed For service.

General​

Orders are shipped Monday to Friday - excluding weekends and UK public holidays. Please check the estimated despatch date - this is NOT the estimated delivery date. Our despatch times may change throughout the year due to workload.

 

Please ensure you check your delivery address. If an item is returned to us as undeliverable, not collected, address incorrect and you want your item to be re-shipped, you are required to pay for the postage for us to reship.

Orders are shipped Monday to Friday - excluding weekends and UK public holidays. Please check the estimated despatch date - this is NOT the estimated delivery date. Our despatch times may change throughout the year due to workload.

 

Please ensure you check your delivery address. If an item is returned to us as undeliverable, not collected, address incorrect and you want your item to be re-shipped, you are required to pay for the postage for us to reship.

 

UK orders:

Shipped by Royal Mail 2nd class post free of charge. Royal Mail 'aim' to deliver your order within 2-3 working days after despatch but this is not guaranteed. We do not allow collections.

 

International Orders

For any orders shipped outside the UK, we send by Royal Mail Tracked/Tracked and Signed/International Signed For depending on which service is available to your country. We will let you know the postal reference number for this when the item is despatched.

 

Our shipping charge does not include any allocation for import/customs charges. This is the responsibility of the BUYER to ensure they are aware of any potential charges when placing your order. We will not pay/refund any import/customs charges. Any international returns - please ensure you mark it as no commercial value as if we are charged any duty for your return this will be deducted from your refund. (Please check with your shipper which option to select so we are not charged duty on a return)

If your order has to clear customs on arrival into your country, you MUST allow time for your government to process this. This can vary due to country, city of entry, time of year, national holidays etc. We CANNOT, therefore, provide a guaranteed delivery date to you. For this reason, if you need your item by a particular date, then you must make provisions to buy your item in plenty of time.

 

Any international orders that come back to us as returned to sender (for example - not collected from the post office, address incorrect, no answer etc), we will refund the value of the goods on return of the package but NOT your outbound shipping cost. We will NOT refund bespoke/personalized orders (goods, nor shipping) if they come back to us.  If you still require the item, outbound shipping will be paid by the buyer. Personalized items are non-refundable.

 

A signature will be required on delivery in most countries.

Delivering time scales may be extended during the holidays and other busy periods.

Please note that we are not responsible for delayed customs and such which may take longer.

enquiries@padybuybig.com is not responsible for lost or stolen, packages once delivered. We are also not responsible for late incorrect delivery. 

Return & Exchange Policy

Returns

Our policy lasts 30 days. Order can be returned/exchanged up to 14 days after the goods are delivered, we must be notified via email.

Your order can not be returned if you contact us after the 14 days period.  

Return items back within 30 days of delivery,  if 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

We don't accept cancellations.  Please make sure to contact us in advance before sending us back the item to authorize the return. 

Items that have been personalized, altered, or made to your specific requirements will not be refunded or exchanged.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Intimate items (for health/hygiene reasons)

  • Items on sale

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected. We will send you an email to notify you that we have received your returned item.

International exchanges - buyer to pay for a replacement to be resent. We will send you an invoice at the time We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. 

If you've done all of this and you still have not received your refund yet, please contact us at enquiries@padybuybig.com

 

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

 

We only replace items if they are defective or damaged. Item must be sent back unworn/unused in the condition it was received in - no makeup/perfume. It must not have been worn/used. If any damages these must be reported immediately on the same day. We cannot be held responsible for goods being delayed, or any sub-sequential losses incurred once they have left our premises. We have the right to refuse to accept the return if the item is in any way soiled or not returned in the condition the item was initially sent to the customer.

Exchanges will not be posted until the original item is received back to us.

If you need to exchange it for the same item, send us an email at enquiries@padybuybig.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

Please contact us if you have any problems with your order, or wish to return your product, you should send us an email at enquiries@padybuybig.com

 

 

You will be responsible for paying for your own shipping costs for returning your item on any exchanges or returns - this applies to both UK and international.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. on any exchanges or returns - this applies to both UK and international buyers.

 

Depending on where you live, the time frame to receive your exchanged product may vary.

 

If you are returning an item, you should consider using a shipping service that offers to track. 

Please obtain proof of posting for your records as you will need to show if the item is lost in transit in return for a refund.

We offer no guarantees towards the receiving of your returned item.