Terms & Conditions

Privacy & Safety

Welcome to the Rundestiny website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email us at info@isrundestiny.com We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Dispatch Times

 All orders are sent by our chosen couriers. Orders are sent on the next working day service unless otherwise stated.  Orders over £50 are free to the UK mainland.

Next working day delivery is temporarily not available. Cut off for next-day delivery when available is 4 PM. If you place your order after 4 PM the order will be processed and dispatched the next working day. If you place your order after 4 PM on Thursday your order will be dispatched Friday for delivery on Monday. If you place your order after 4 PM on Friday your order will be processed on Monday for delivery on Tuesday. We ship to most European countries. 

 

The couriers will attempt delivery two times only, after which your parcel may be held in your local depot, or returned to ourselves. The couriers maintain the right to leave your parcel with an immediate neighbor unless specifically instructed not to within your delivery instructions. This is due to our parcels being sent on a signed for service. You will have the option to collect your parcel from a pick-up shop, leave it in a safe place or allocate a neighbor for delivery- should you not be available after the first delivery attempt. All of this information is available to you via your tracking link. 

 
Privacy Policy

This privacy policy sets out Rundestiny Ltd uses and protects any information that you give Rundestiny when you use this website.

 

Rundestiny is committed to ensuring that your privacy is protected. 

 

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

 

What personal Date does  Rundestiny collect?

 

Personal data is collected by Rundestiny under the lawful basis of the Contract. That is, so that we can provide the goods you order from us, or that we can answer your inquiry may lead to an order or other form of contract between Rundestiny and yourself. 

 

E forms such as ‘Get a Quote for Printing, embroidery, tailoring; ‘Get in Touch. Data collected using these forms is processed by us in order to respond to your inquiry. During the process of requesting a quotation or placing an order. We require certain personal data, such as name and contact details, to be able to fulfill your order, including delivering your goods and keeping you informed of progress. Some data will be shared with third parties in order to achieve this. 

 

Data collected automatically. Our system will record your IP address when you visit our website or complete any online forms on our website. This is an anti-fraud measure used by the majority of businesses operating online. 

 

What personal Date does  Rundestiny collect?

 

Personal data is held in our order management system database. Some data is shared with third parties in order for us to complete and deliver your order. 

 

Third parties with whom Rundestiny share your personal data

Couriers: Royalmail, FedEx.com

How does Rundestiny collect information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

Why does Rundestiny collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do Rundestiny store, use, share and disclose our site visitors' personal information?

 

All direct payment gateways offered by Wix.com and used by their company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

 

How do you communicate with your site visitors?

 

Mailing list service provider: https://mailchimp.com/legal/ - please note this is only if you have noted to receive our newsletter. F

 

How do you use cookies and other tracking tools?

 

In order to better understand the needs of our customers and visitor to our website, we use web analytics services to gather anonymised information via standard tracking technologies. 

These servers are provided to us by Google  Paypal   Bing (their privacy policy will open in a new tab).

We also use cookies to enable the functionality of the website such as keeping track of shopping cart contents. 

 

Marketing 

Personal data collected when you sign up for our email newsletter is collected and processed under the lawful basis of Consent. As stated above, our mailing service provider is MailChimp and their privacy policy can be viewed here

 

You may withdraw consent for this at any time by unsubscribing from the newsletter. 

 

Please see the list of cookies required for the correct functionality of Rundestiny website below

Cookie Name

Purpose

Duration

Cookie Type

XSRF-TOKEN

Used for security reasons

Session

Essential

hs

Used for security reasons

Session

Essential

svSession

Used in connection with user login

2 years

Essential

SSR-caching

Used to indicate the system from which the site was rendered

1 minute

Essential

_wixCIDX

Used for system monitoring/debugging

3 months

Essential

_wix_browser_sess

Used for system monitoring/debugging

session

Essential

consent-policy

Used for cookie banner parameters

12 months

Essential

smSession

Used to identify logged in site members

Session

Essential

TS*

Used for security and anti-fraud reasons

Session

Essential

bSession

Used for system effectiveness measurement

30 minutes

Essential

fedops.logger.sessionId

Used for stability/effectiveness measurement

12 months

Essential

wixLanguage

Used on multilingual websites to save user language preference

12 months

Functional

Privacy policy updates

GDPR Data Protection Regulation can be requested please contact us form

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  info@isrundestiny.com

Payment Methods

Payment Options

We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard,  or PayPal. If you have paid on your credit card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

If you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not despatched will be refunded to the original method of payment.

Further information for overseas customers All overseas transaction must be paid for by direct bank transfer unless agreed upon prior to sale.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information, it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

- Credit / Debit Cards
- PAYPAL

- Offline Payments